Exchanges & Returns

EXCHANGES

Most exchanges are due to wrong sizing. We recommend measuring your waist & selecting your size based on our size guide for our trainers. When in doubt, choose one size up as our waist trainers have 3 hooks which will allow you to adjust to a smaller fit.

We are happy to exchange your waist trainer as long as it is unworn, unmarked and can be sent back in the original plastic packaging (with barcode) within 7 days of receiving the item.

Delivery to us is at your expense but we’ll be happy to deliver your exchange to you at ours. We offer a return label at a cost of $12.10. However, if you prefer to ship with your own carrier please email us and let us know. 

NOTE: We cannot accept returns on shapewear items due to hygiene reasons.

To organise an exchange, please click here

RETURNS

FAULTY ITEMS & GUARANTEE

We take a lot of pride in our products being  high quality, so if you receive a product which you believe is faulty or  you have received damaged, please contact us and supply a quick explanation of the fault and photograph/s for us to exchange this for you.

We guarantee all our items and will replace or refund your waist trainers should a fault occur. This will not include wear and tear and subject to whether the garment has been washed per instructions.

To organise a return, please click here